We understand it can be frustrating to be locked out of your account. 

Please note that for your account security, if the 6-Digit PIN Code is not entered correctly after 3 attempts, then the account will become locked. Not to worry! Our Customer Support Team can help regain access to your account. 

If you need to update or no longer have access to the registered phone number on file, please view the information here, or contact Support via live chat for additional assistance.