You can request to change your limit at any time. To ensure a responsible gaming experience and help all players enjoy their time on our site, waiting periods apply to limit changes.

Decrease Rules:
Requests to decrease limits are implemented immediately, with no waiting period. For example, if you have a $25 daily spend limit and want to reduce it to $20, the new limit takes effect right after you click ‘Confirm.’ You’ll have the opportunity to review all changes before finalizing them, as shown below:

Increase Rules:
Increase requests take effect at the end of the current period plus one additional period. You can see the exact date and time when your new limits will go into effect.

• Daily Limit: Active after the remainder of the day plus one additional day. For example, if you request an increase on Monday, it will be active on Wednesday.
• Weekly Limit: Active after the remainder of the week plus one week. For instance, if you request an increase on Friday, it will be active the following Friday.
• Monthly Limit: Active after the remainder of the month plus one month. For example, if you request an increase on October 11, it will be active on December 1.

For instance, if you have a daily spend limit of $25 and want to increase it to $50, you'll need to wait a total of 48 hours—completing the current 24-hour period plus an additional 24 hours. Remember, Spend Limits operate on UTC time. You can view the exact date and time for the new limit in your account, as shown below:

Removal Rules:
Removal requests take effect at the end of the current period plus one additional period.

• Daily Limit: Active after the remainder of the day plus one additional day. For example, if you request a removal on Monday, it will be active on Wednesday.
• Weekly Limit: Active after the remainder of the week plus one week. For instance, if you request a removal on Friday, it will be active the following Friday.
• Monthly Limit: Active after the remainder of the month plus one month. For example, if you request a removal on October 11, it will be active on December 1.

You can view the exact date and time for your limit removal in your account.

Note: Customer Support cannot override any established limits.

If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at https://on.ballybet.ca/responsible-gaming or contact Support via support@on.ballybet.ca or through our Live Chat service to the right of this page.