An Account Cool Off is a feature that allows you to pause your account for a specified duration, giving you a break from gaming on the site. You can select a cool-off period ranging from a minimum of 3 days to a maximum of 4 weeks.

Once you activate an Account Cool Off, you will be completely locked out of your account for the duration you chose, meaning you won't be able to log in or access any features. For example, if you set a cool-off for 3 days at 12 PM on January 1st, your account will remain inaccessible until after 12 PM on January 4th. This tool is designed to help you take control of your gaming habits and ensure you take the time you need.

You can find information on how to set a Cool Off here.

If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at https://on.ballybet.ca/responsible-gaming or contact Support via support@on.ballybet.ca or through our Live Chat service to the right of this page.