Once your Cool Off is confirmed, it cannot be changed or removed until the chosen period expires.

This feature is designed for you to manage your account, so our Bally Bet Sportsbook & Casino staff can’t create or remove a Cool Off on your behalf.

When your Cool Off period is over, you can log back into your account as usual using your username and password. We're here to support you in making responsible gaming choices.

If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at https://on.ballybet.ca/responsible-gaming or contact Support via support@on.ballybet.ca or through our Live Chat service to the right of this page.