We’re dedicated to ensuring your transition to the new platform is as smooth as possible, and we want to keep you updated on some changes to your account controls.

As part of this transition, Deposit and Session Limits will now be calculated on a rolling basis, drawing from your past activity and continuously adjusting based on your engagement. Spend Limits will also be determined within specific calendar periods, from 00:00 to 23:59 UTC, as outlined below.

Deposit/Session Limits:
• Daily Limits: Based on the last 24 hours of activity.
• Weekly Limits: Based on the last 7 days of activity.
• Monthly Limits: Based on the last 28 days of activity.

Spend Limits:
• Daily Limits: Reset daily from 00:00 to 23:59 UTC.
• Weekly Limits: Run from Monday 00:00 to Sunday 23:59 UTC.
• Monthly Limits: From the first to the last day of the month, resetting at 00:00 UTC on the first day of the next month.

Rest assured that any limits you set before our update to Bally Bet Sportsbook & Casino will carry over. If you have multiple accounts, the strictest limits will apply.

We understand that these adjustments could impact your gameplay, and we’re here to support you every step of the way. Our commitment to responsible gaming means we are dedicated to providing you with the best tools and resources to manage your gaming experience effectively.

Once the transition is complete, you’ll be able to find all updated information and processes on our Responsible Gaming page.

We’re always here for you! If you have any questions or need assistance, don’t hesitate to reach out to our Customer Service Live Chat, available 24/7.

Your satisfaction and responsible gaming experience are our top priorities!