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How Do I Update My Name, Date of Birth or Address on My Account?
We know how important it is to keep your account details accurate and secure. Whether you’ve moved, legally changed your name, or noticed an error in your details, we’re here to help you make updates quickly so your account stays compliant and secure.
Updating Your Address
If your address is incorrect or has changed, please provide your new address along with an acceptable proof of address document. Examples of accepted proof of address documents include:
- Recent utility bill (dated within the last 90 days)
- Lease or rental agreement
- Government-issued photo ID showing your current address
Updating Your Name
If your legal name has changed, please provide your new name along with an acceptable proof. Examples of accepted proof of name change documents include:
- Marriage certificate
- Divorce decree
- Court-issued name change document
- Updated government-issued photo ID showing your new name
Correcting Your Date of Birth
If your date of birth is incorrect, we can help you update it. You’ll need to provide one of the following:
- Your birth certificate showing the correct date of birth
- A clear copy of your government-issued photo ID (driver’s license, ID card, or passport)
Additional verification steps may be required before the change is approved, and in some cases, documents not listed above may be requested if the verification team determines they are necessary to update your information.
How to Submit Your Information
To avoid delays, please send your updated details and supporting documents directly to our Verification Team by email at verification@on.ballybet.ca.
What Happens Next?
Once your documents are received, they will be reviewed—typically within 24 to 72 hours. If everything is in order, your account details will be updated shortly after verification is complete.
Need Help? Please reach out 24/7 for assistance. We are happy to help!