We know how important it is to have secure, reliable access to your Bally Bet account. If you’ve changed your phone number or no longer have access to your device, we’re here to help update your information safely and quickly.

Why Your Phone Number Matters

Your phone number is used for two-factor authentication (2FA), which is essential for keeping your account secure. Having the correct number on file ensures you can log in smoothly and without interruptions.

How to Update Your Phone Number

To update your phone number, simply start a conversation through our Live Chat, available 24/7. You'll be guided through the process and presented with two options:

Option 1: Upload a Phone Bill or Document

For the fastest verification, you can upload a recent phone bill or other document showing proof of ownership for the new number you'd like to use. This should clearly display your name and the new phone number. We accept PDF, JPG, and PNG formats. Simply use the plus sign (+) in the chat to upload your file. Once submitted, your document will be forwarded to our KYC team, who will verify your phone number using a third-party phone verification provider. If the number is verified, the change will be completed. Otherwise, the team will reach out to you for additional information.

Option 2: Provide Your New Phone Number

If you don't have a phone bill available, you can simply provide your new phone number (including area code) directly in the chat. Our KYC team will check this number against our third-party phone verification provider and complete the change if everything matches. If not, they will contact you for more details or proof of ownership.

How Long Does It Take?

Please allow 24 to 72 hours for our team to review and process your request.

We’re Here to Help

Our team is committed to making this process easy, so you can quickly get back to enjoying everything Bally Bet has to offer. If you need further assistance at any point, we’re always here to help!