At Bally Bet Sportsbook & Casino, we're committed to giving you an enjoyable and secure experience while fully following provincial regulations. Because online casino and sportsbook games are only allowed in certain jurisdictions, we're required to verify your physical location before you can place a real-money wager. That's where Geocomply and geolocation come into play.

This guide applies to players in both Ontario and Alberta. 

What is Geocomply?

Geocomply is the trusted technology we use to confirm that you're physically located in the province where your account is registered, either Ontario or Alberta, where Bally Bet is fully licensed and regulated. 

In Ontario, Bally Bet is regulated by iGaming Ontario (iGO). 

In Alberta, Bally Bet is regulated by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). 

Geocomply performs a quick geolocation check when you try to play a real-money casino game or place a bet, helping us comply with provincial rules while keeping your experience smooth and secure.

What Is Geolocation?

Geolocation is the process of verifying your physical location through your device:

• Desktop/Laptop: Requires the Geocomply plugin to be installed, which works alongside your browser to verify your location.
• Mobile App: GPS, WiFi, and network signals are used to confirm your location automatically.
• Mobile Web Browser: Location is verified using GPS, Wi-Fi, and network signals, but you'll also need to install GeoGuard.

Note: When you launch a real-money casino game or place a wager, this check runs automatically. 

What Do I Need to Do?

Desktop & Laptop

1. Log in to your account.
2. When prompted, download and install the Geocomply plugin.

To enable browser Location Permissions manually:

1. Open your browser settings.
2. Go to Site Settings.
3. Select Location.
4. Allow location access for the site.

Please ensure:

• Location Permissions are enabled on your desktop/laptop.
• VPNs and proxy services are disabled.
• Your browser is up to date.

Mobile App

iOS (iPhone/iPad)

1. Go to Settings > Privacy & Security > Location Services.
2. Ensure Location Services is turned on.
3. Scroll down and find the Bally Bet app.
4. Select While Using the App.

Android

1. Go to Settings > Location and ensure Location is turned on.
2. Go to Settings > Apps > Bally Bet > Permissions > Location.
3. Select Allow only while using the app.

Please ensure:

• WiFi and Location Services are enabled on your device.
• VPNs and proxy services are disabled.
• App is on the latest version.

Mobile Web Browser

If you are using the mobile web to play on the site, you will need to install GeoGuard. Please visit our FAQ page regarding GeoGuard for more information. You will need to allow location permissions when prompted, or see the instructions above on how to do it manually.

What Can I Do Without Geolocation?

You can browse the site, manage your account, and make deposits or withdrawals from anywhere. However, wagering and gameplay are only available if you are physically located in the province where your account is registered.

Troubleshooting & Important Notes

If your location cannot be verified, try the following:

• Confirm location permissions are enabled on your device
• Refresh or restart your browser
• Restart your device
• Reinstall the app
• Ensure you're using the latest version of Chrome or Safari

Please note: You must be physically located with your registered province to access gameplay and wagering. VPNs, proxies, remote desktop software, or any location-masking tools must be disabled, as they will prevent verification. 

Need help? If you continue experiencing issues or have any questions, our Support team is available 24/7 and happy to assist!