What is a Playback Promotion?

We offer several awesome promotions on site at any time, and our Playback is a promotion type we run on a regular basis which returns a percentage of any Net Loss over the promotional period. When we run a Playback promotion, we'll always let you know the details on our Promotions page, or in the promotional email.

How Playback Works

If your total play on a specific game has resulted in a Net Loss on your account, a Playback offer will pay you a certain percentage of this back as a Playback Bonus.
A net loss is always defined as the total amount wagered minus the total amount won. For example:

• If you wager $100 and have game wins of $90, you have a net loss of $10.
• If you wager $100 and have game wins of $110, you’ve won more than you’ve lost during the promotional period, so you would not be eligible for a Playback Bonus.

You can see the results of any game played in the past 12 months by heading to the Game History on your account from a desktop, laptop computer, or mobile device.

Additional Examples

• If you start the day with $50 in your account and at the end of the day—having only played on the promotional game(s)—you have $20 in your account, you’ll receive your Playback Bonus as a percentage of the $30 difference.
• If you start the promotional period with $50 in your account and have $120 by the end of the promotional period—having only played on the promotional game(s)—you will receive no Playback Bonus.

Important Notes on Eligibility

• Deposits, withdrawals, or play on any game other than the specified game(s) are not included when calculating your Playback Bonus.
• If you start the promotional period with $50 in your account and finish it with $50 or more, including any withdrawals (or if you play the $50 on games that aren't a part of the promotion), then you will receive no Playback Bonus.
• To be eligible for Playback, you must meet the wagering requirements on the specified game and have a Net Loss.

When to Expect Your Playback Credit

Your Playback will be credited to your account within 72 hours after the promotion ends.

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