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Canadian Regulatory Contacts

At Bally Bet Sportsbook & Casino, we want you to feel confident and informed while playing with us. If you have a regulatory concern or need to reach the governing body in your province, we're happy to point you in the right direction. 

Below you'll find the appropriate contacts for players in Ontario and Alberta, along with guidance on which organization to reach out to depending on your question.

Ontario

In Ontario, Bally Bet Sportsbook & Casino is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and operates under the conduct and management of iGaming Ontario.

Contacting the Alcohol and Gaming Commission of Ontario (AGCO)

For any regulatory concerns, you can contact the AGCO:

  • Phone: 416-326-8700 or 1-800-522-2876 (toll-free in Ontario)
  • Hours: Monday–Friday, 8:30 a.m. to 5:00 p.m.
  • Website: www.agco.ca

Contacting iGaming Ontario for Other Matters

For non-regulatory matters (e.g., routine transactional issues), please contact iGaming Ontario:

Alberta

In Alberta, Bally Bet Sportsbook & Casino is licensed and regulated is overseen by the Alberta Gaming, Liquor and Cannabis Commission (AGLC), the provincial regulatory body responsible for gaming in the province.

How to Contact the AGLC

You can reach the Alberta Gaming, Liquor and Cannabis Commission (AGLC) via:

Need help? We're available 24/7 and here to help!

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