You're welcome to request a change to your deposit limit whenever you need to—we're here to help you enjoy your gaming experience while always supporting responsible play. Just keep in mind that decreases take effect right away, while increases or removals kick in after the selected time period has passed, with waiting periods in place to help keep your play mindful.

How Decreasing Your Deposit Limit Works

• Requests to decrease your deposit limit take effect immediately.
• Example: Lowering a $200 Daily Deposit Limit to $100 will apply as soon as you confirm the change.
• Note: Any deposits made before adjusting your limit will count toward the new, lower limit.

How Increasing or Removing Your Deposit Limit Works

• Requests to increase or remove a deposit limit take effect after the selected time period has passed.
• Example: If you change your daily limit on Monday at 12:00 p.m., the new limit becomes active Tuesday at 12:01 p.m.
• The exact date and time when the increase or removal takes effect will be shown to you on screen once you confirm your change.

*IMPORTANT NOTE: Customer Support cannot override or expedite your limit changes.

Learn More About Responsible Gaming

For additional information on our Responsible Gaming policy and tips for staying in control, please visit:
https://play.ballybet.ca/account/responsible-gaming. 

Need help? We're available 24/7 and here to help!

BetGuard

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally's. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)