You can request to change your limit at any time! We want all our players to enjoy their experience and game responsibly within their comfort levels, which is why waiting periods apply to certain limit changes. This approach helps us promote Responsible Gaming for both limit increases and decreases. Here’s how it works:

Decrease Rules

Requests to decrease your limits are implemented immediately, with no waiting period. For instance, if you have a $25 daily loss limit and want to reduce it to $20, the new limit will take effect as soon as you click ‘Confirm.’ You’ll have the chance to review all changes before finalizing them, as detailed below:

Increase Rules and Removal Rules

Increase and Removal requests take 24 hours, 7 days or 28 days after it's been set. You will be shown the exact date and time for your new limits.

• Daily Limit: Active after 24 hours from the time you set it. i.e., set on Monday at 12:00 p.m., effective Tuesday at 12:00 p.m.
• Weekly Limit: Active after 7 days from the time you set it, i.e., set on Monday at 12:00 p.m., effective following Monday at 12:00 p.m.
• Monthly Limit: Active after 28 days from the time you set it. i.e., set on June 3rd at 12:00 p.m, effective July 3rd at 12:00 p.m.

Note: Customer Support cannot override any established limits.

If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at https://on.ballybet.ca/responsible-gaming or contact Support via support@on.ballybet.ca or through our Live Chat service to the right of this page.