You can request to change your limit at any time! We want all our players to enjoy their experience and game responsibly within their comfort levels, which is why waiting periods apply to certain limit changes. This approach helps us promote Responsible Gaming for both limit increases and decreases. Here’s how it works:

Decrease Rules

Requests to decrease your limits are implemented immediately, with no waiting period. For instance, if you have a $25 daily loss limit and want to reduce it to $20, the new limit will take effect as soon as you click ‘Confirm.’ You’ll have the chance to review all changes before finalizing them, as detailed below:

Increase Rules

Increase requests take effect at the end of the current period plus one additional period. You can view the exact date and time for your new limits.

• Daily Limit: Active after the rest of the day plus one day (e.g., requested Monday, active Wednesday).
• Weekly Limit: Active after the remainder of the week plus one week (e.g., requested Friday, active next Friday).
• Monthly Limit: Active after the rest of the month plus one month (e.g., requested October 11, active December 1).

For example, if you want to increase your daily loss limit from $25 to $50, you'll need to wait a total of 48 hours—completing the current 24-hour period plus an additional 24 hours. You can find the exact date and time for the new limit in your account as shown below:

Need screenshot of Loss Limit Increase

Removal Rules

Removal requests take effect at the end of the current period plus one additional period:

• Daily Limit: Active after the rest of the day plus one day. For example, if requested on Monday, it will be active on Wednesday.
• Weekly Limit: Active after the remainder of the week plus one week. For example, if requested on Friday, it will be active the following Friday.
• Monthly Limit: Active after the rest of the month plus one month. For instance, if requested on October 11, it will be active on December 1.

You can view the exact date and time for your limit removal in your account.

Need screenshot of Loss Limit Increase

Note: Customer Support cannot override any established limits.

If you would like any more information about our Responsible Gaming policy and staying in control, you can check our full policy at https://on.ballybet.ca/responsible-gaming or contact Support via support@on.ballybet.ca or through our Live Chat service to the right of this page.