What is an Account Cool Off and How to Set It?
Using the Cool Off Feature
Sometimes, taking a short break can make a big difference in your gaming experience. The Cool Off feature gives you the space you need by temporarily closing your account for a period that feels right for you.
How the Cool Off Feature Works
- You can choose a cool-off period ranging from a minimum of 1 day, 1 week, or 1 month, up to a maximum of 3 months.
- Once activated, you will be completely locked out of your account for the entire duration you selected. You won’t be able to log in or access any site features.
- For example, if you set a cool-off for 1 day at 12 PM on January 1st, your account will only become accessible again after 12 PM on January 2nd.
- This feature is intended to help you take a break and regain control of your gaming habits.
How to Set Up a Cool Off
- Tap the Menu button in the top right corner.
- Scroll down to Play Responsibly.
- Select Safer Gaming Tools and choose Account Cool Off.
- Pick the Cool Off period that works best for you.
- Confirm your choice and click Continue to activate it.
Taking a break is a healthy and supportive choice. We’re here to help you every step of the way!
Understanding When Your Cool Off Ends
- The Cool Off expiry date and time will be displayed on the screen based on your account’s registered jurisdiction when setting up your Cool Off period.
- If you didn’t note the expiration date, or if it’s not shown, our Customer Support Team will be happy to confirm your Cool Off end date and time.
*Important Note: Customer Support cannot remove, edit or override any limits set in place.
For more information about our Responsible Gaming policy, visit https://play.ballybet.ca/account/responsible-gaming or reach out to our team for assistance.
Need help? We're available 24/7 and here to help!