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What is an Account Cool Off and How to Set It?

Sometimes, taking a short break can make a big difference in your gaming experience. The Cool Off feature gives you the space you need by temporarily closing your account for a period that feels right for you.

How the Cool Off Feature Works

  • You can choose a cool-off period ranging from a minimum of 1 day, 1 week, or 1 month, up to a maximum of 3 months.
  • Once activated, you will be completely locked out of your account for the entire duration you selected. You won’t be able to log in or access any site features.
  • For example: If you set a cool-off for 1 day at 12 PM on January 1st, your account will only become accessible again after 12 PM on January 2nd.
  • This feature is intended to help you take a break and regain control of your gaming habits.

How to Set Up a Cool Off

  1. Tap the Menu button in the top right corner.
  2. Scroll down to Play Responsibly.
  3. Select Safer Gaming Tools and choose Account Cool Off.
  4. Pick the Cool Off period that works best for you.
  5. Confirm your choice and click Continue to activate it.

Taking a break is a healthy and supportive choice. We’re here to help you every step of the way!

Understanding When Your Cool Off Ends

  • The Cool Off expiry date and time will be displayed on the screen based on your account’s registered jurisdiction when setting up your Cool Off period.
  • If you didn’t note the expiration date, or if it’s not shown, our Customer Support Team will be happy to confirm your Cool Off end date and time.

*Important Note: Customer Support cannot remove, edit or override any limits set in place.

For more information about our Responsible Gaming policy, visit https://play.ballybet.ca/account/responsible-gaming or reach out to our team for assistance.

Need help? We're available 24/7 and here to help!

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BetGuard

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally's. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)

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