Once you’ve confirmed a Cool Off, it cannot be changed or canceled until your selected time period has fully elapsed. This safeguard is in place to help you honor your commitment to taking a break and staying in control of your play.

Why We Can’t Modify Your Cool Off

Because the Cool Off feature is designed to be self-directed, the Bally Bet Sportsbook & Casino team is not able to make changes or override your selection on your behalf. This ensures that you remain in control of your gaming choices.

After Your Cool Off Ends

When your Cool Off period has expired, you’ll be able to log in again using your username and password, just as before. If you’re not sure when your break will be over, our dedicated Customer Support Team can provide you with the exact date and time your Cool Off ends.

More Information on Responsible Gaming

If you’d like more details about responsible gaming and how to maintain control, please review our full policy at:
https://play.ballybet.ca/account/responsible-gaming. 

We are always here to support your responsible gaming journey!

Need help? We're available 24/7 and here to help!

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally's. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)