We want to remind you how important it is to bet responsibly and only what you can afford. Setting sensible limits can enhance your gaming experience and help you stay in control.

If you ever feel like you're facing challenges, please don’t hesitate to reach out to our Customer Support Team. We're here to help and support you!

At Bally Bet Sportsbook & Casino, we offer a range of Responsible Gaming tools to help you manage your play:

• Deposit Limits: Control how much you can deposit daily, weekly, or monthly.
• Loss Limits: Set a cap on how much you can lose in a specified time frame.
• Spend Limits: Manage your total spending over a day, week, or month.
• Session Limits: Limit the amount of time you spend on our site at once.
• Session Reminders: Receive notifications about how long you've been playing.
• Account Cool Off: Take a break for 3 days up to 4 weeks.
• Self-Exclude: Block access to your account for a specific period.
• Account Closure: Temporarily close your account until you’re ready to return.

When you set daily, weekly, and monthly limits, please remember:

• Daily limits are based on the previous 24 hours.
• Weekly limits reflect the last 7 days.
• Monthly limits are calculated over the last 28 days.

To set a limit:

• Click the ‘Menu’ button at the top right.
• Scroll to ‘Play Responsibly’.
• Select ‘Safer Gaming Tools’.
• Choose your desired limits: Deposit, Loss, Spend, Session, Session Reminder, Account Cool Off, or Account Closure.
• Enter your amounts for Deposit, Loss, and Spend Limits.
• Select the duration for Session Limit and Account Cool Off.
• Review your changes; they will count backward from the set period.
• Confirm your selection.

To close your account, please contact our friendly Customer Service via Live Chat or email us at support@on.ballybet.ca

For more information on how to Self-Exclude, please click here. 

If you’d like to learn more about our Responsible Gaming policy and how to stay in control, visit our full policy at https://on.ballybet.ca/responsible-gaming. 

If you have any questions, feel free to reach out to our customer service team via live chat or email us at support@on.ballybet.ca.  We’re here to assist you!