If you’ve had three failed login attempts, your account will be locked for your security. Please contact our Support team and they’ll help you unlock your account.

To reset your password, simply:

1. Select "Forgotten Password?" on the login screen.
2. Enter your registered email address.
3. Check your inbox for a reset link (valid for 30 minutes).
4. Create a new password and log in.

To access your account, all you need is your registered email address and password—your username isn’t required for login. If you need to retrieve your username for any reason, just contact our Support team. They’ll provide your username after confirming your security details.

If your account has been blocked for 24 hours due to multiple failed password reset attempts, don’t worry—it will automatically lift after this period. Then, you can reset your password by:

1. Selecting "Forgotten Password?" on the Home Page.
2. Entering your email address and date of birth.
3. Following the emailed instructions to reset your password and log in.
    

If you’d like to update the email address linked to your account, our Customer Service team can assist! Visit Live Chat, and once we’ve confirmed your account details, we’ll update your email so you can log in smoothly.

If you’re having issues resetting your password, here are some common reasons and solutions to help:

1. Reset Link Expired
   • The password reset link sent to your registered email expires after 30 minutes. If it's expired, go back to the reset page and request a new one.
2. Didn’t Receive the Email
   • Check your Spam or Junk folder.
   • Confirm you’re checking the correct email address registered to your Bally Bet account.
   • Make sure the email was entered correctly when you requested the reset.
3. Password Entry Issues
   • Ensure the new password meets all security requirements (e.g., character count, special characters).
   • Passwords are case sensitive, so double-check capitalization.
   • Remove any extra spaces before or after the password.
4. Account Restrictions or Status
   • Your account must be verified and active.
   • If your account has a Responsible Gaming restriction (e.g., self-exclusion or cool-off), password reset may be temporarily disabled.