We completely understand how frustrating it is to expect bonus bets and not see them in your account, and we want to make sure you get every reward you've earned! In most cases, there's a simple explanation. Below is how to check your account, the most common reasons bonus bets may not show up, and what to do next.

How to Check for Bonus Bets in Your Account

Sometimes you may not have noticed that your Bonus bet was applied. To review any credits:

1. Go to your Account Menu
2. Select Wallet → History → Reward History
3. In the Rewards Type drop-down, choose “Bonus Bets.”

This will display the date, Bet ID, type, and amount of any Bonus Bets awarded to your account.

**Payouts are typically completed by the end of the day. Should any technical delays occur, please allow up to three business days for completion. We sincerely appreciate your patience and thank you for being a valued customer.

Processing Time for Bonus Bets

Bonus bets aren't always instant. Here's what to expect:

• Bonus bets are usually credited within 24–72 hours after all requirements are met.
• Some promotions only credit bonus bets after the full offer period ends.

Eligibility and Qualification Requirements

Most promotions have specific criteria that must be met before bonus bets are awarded. Bonus bets may not appear if:

• A qualifying step wasn't completed, such as a minimum deposit, odds, required wager, or opt-in.
• The promotion is limited to specific users or account types.

Deposit and Wager Completed but Bonus Not Received

If you met the deposit and wager requirements but didn't receive your promotional bonus, a few things could affect your eligibility. For example, the promotion may not qualify if:

• Your wager didn't meet the required odds criteria.

• Your wager didn't meet the offer's eligible bet type.

• You had an accepted withdrawal during the promotional period.

• An invalid or incorrect promo code was used.

• Only one promotion can be used at a time

Eligibility rules can vary by offer, we recommend reviewing the specific promotion's terms and conditions for full details.

Game, Event, or Wager Restrictions

Some bonus bets are tied to particular games, specific bet types, or certain markets. Wagers placed outside of these eligible options may not qualify for the promotion.

Location and Account Restrictions

Some promotions have location or product limits:

• Certain offers are only available in select provinces.
• Some bonus bets apply only to sports wagering and not casino play.

Account Status Issues

Bonus bets can't be credited if there's an issue with your account status:

• Your account must be fully verified, credits won't apply while verification is pending.
• Responsible Gaming restrictions (such as self-exclusion or cool-off periods) will also prevent credits.

Technical Delays

On occasion, system or processing delays can cause bonus bets to appear later than expected.

Still Don't See Your Bonus Bets?

If you've reviewed the terms and still believe you qualify, we're happy to look into it for you! Reach out to our support team anytime, we're available 24/7 and always ready to help.

For more information on current promotions, click here.