A greyed-out or unavailable withdrawal button typically indicates that an item on your account requires attention before you can cash out. This article outlines the most common reasons and how to resolve them.

Here are the most common reasons:

• Identity verification is still pending
• Wagering or playthrough requirements are not complete
• Your withdrawal method is not verified or supported
• Your account has a restriction or hold
• Your balance is below the minimum withdrawal amount

How to Resolve This

1. Check your verification status and upload any requested documents.
2. Review bonus terms to confirm whether wagering is still required.
3. Make sure your withdrawal method is eligible and approved.
4. Confirm your balance meets the minimum withdrawal amount.
5. Wait for any pending deposits or transactions to finish processing.

If you have checked the items above and the withdrawal button is still greyed out, please contact our Customer Support Team for further assistance. Be ready to share your account details, the withdrawal method you want to use, and any error messages you see. We're here to help!