Oh no! If you receive the error message ‘Session Expired’ while playing some of the games on site, this means you have experienced a connection error.

This error can occur on any game developed by IGT, a third-party developer whose games we host on our site. To resolve this, we advise first trying clearing your temporary internet files and cookies on your computer and then restarting your browser. Instructions on how to do this for common browsers can be found on our FAQ page or by contacting our Support Team.

Please be assured that ‘Session Expired’ is simply a connection error between your device and our systems for these games.  If the error occurred halfway through a game, your game will either be waiting for you to complete it when you can next reload it, or your wager will have been refunded.

You can always check the outcome of your recent games by going to Menu > Wallet > Gaming History.

If you require any further assistance, please feel free to contact our Support Team by using the Live Chat facility on the right of this page or via email at support@on.ballybet.ca.