Thank you for choosing to play with us!
We truly appreciate your patience and want to keep you informed about your withdrawal.
When you request a withdrawal on our site, you’ll see it marked as Pending in your account. We work hard to process most withdrawals within 24 hours.
How long does each withdrawal method take?
- Electronic Funds Transfer (EFT): These take 3 to 5 working days for the bank to process the funds into the bank account.
- Interac e-Transfer: Depending on the method chosen, ‘Auto Deposit’ can take 30 minutes up to 24 hours to process. If you choose ‘Email Transfer,’ it can take 1 to 3 business days for funds to be credited to your bank account.
How can I track my withdrawal?
You can always check the status of your withdrawal by following these steps:
- Go to Account Menu.
- Select Wallet.
- Navigate to History.
- Under the Transactions tab, open the All transaction types drop‑down.
- Choose Withdrawals from the list.
- Locate the withdrawal in question and look for the ‘?’ icon.
- Click or tap the icon to view the status.
To learn more about your withdrawal status and what each update means, please view below.
Withdrawal Status Messages Explained
Submitted — “The withdrawal request has been received.”
Processing — “Transaction queued for processing, please allow up to 24 hours to complete.”
Not Successful — “Transaction failed and funds returned to your account. Please try again and/or consider using another method like Apple Pay or Trustly."
Accepted — “Withdrawal processed successfully. Please be aware that it may take up to 5 business days to reflect in your bank.”
User Reversed — “You cancelled this withdrawal and returned the funds to your account.”
Expired — “The transaction has expired and funds returned to your account, please request a new withdrawal.”
Under review — “The transaction is currently under review, please check your email for more information regarding this withdrawal.”
Need help? We are here 24/7 to assist.