Keeping your account secure starts with confirming it's really you. During registration, we send a one-time PIN code to your phone to help protect your identity — a quick step that ensures your account stays safe. 

This code cannot be resent, so if it expires or doesn’t work, don’t worry—there’s an alternative way to verify your account.

Alternative Account Verification

If your phone code is expired or not working, you can verify your identity by sending a clear photo of your government-issued ID (such as a driver’s license), along with a selfie. You can do this through live chat or by emailing our Verification Team.

What Happens Next?

Once submitted, your documents will be reviewed—account verification may take up to 72 hours. You’ll receive an email once the process is complete.

Need Help with Your Selfie or ID Photo?

If you need tips for taking a clear ID photo or selfie, check out our FAQ article: How to Verify Your Account and Submit Documents. 

Need help? We are here 24/7 and happy to offer assistance.