Getting a location error near a province border is fairly common, even when you're within a location where online casino play is allowed. When you're close to a border, your device can have trouble pinpointing your exact location, which may cause a false location failure.

Below, we'll share a few quick tips to help your device confirm your location and get you back to playing.

Quick Tips for Mobile Devices

If you're using a mobile device, here are a few quick tips to help resolve location issues:

• Make sure Wi-Fi is turned on (even if you’re not connected to a network).
• If you're on public or work Wi-Fi, try switching to your home Wi-Fi or cellular data.
• Ensure Location Services are enabled on your phone.
• Double-check that the Bally Bet Sportsbook & Casino app has permission to access your location, and that Precise Location is turned on.

Once you’ve checked these settings, try logging in again to see if the issue is resolved.

Check for VPN, Proxy, or Remote Desktop Software

If you're using a VPN, proxy, or remote desktop software, this can interfere with the app's ability to detect your location. Make sure any of these are turned off or removed from your device before launching the app.

Still Not Having Luck?

If you’re right near the Ontario or Alberta border, try moving farther within region and attempt again. This can help your device get a clearer signal and verify your correct location.

Need help? Our support team is here for you 24/7. Reach out anytime—we'll get you back to playing the way you want, in no time.