We understand and support your decision to take a break.
Self-exclusion is a voluntary program that players can enroll in to take a break from internet gaming.
By enrolling in our Self-Exclusion program, you will be excluded from all casino gaming, and any future gaming activities that may be offered by Bally. Your account with Bally will also be closed and you will be removed from all Bally mailing lists. You can choose to exclude for 6 months, 1 year or 5 years.
Please note that it will not be possible to re-open your account or make any deposit or withdrawal transactions, under any circumstances while you are self-excluded. To obtain any funds remaining in your account, which can be issued by check, or for any questions regarding self-exclusion, please contact our Customer Support Team at firstname.lastname@example.org.
To proceed with your request to voluntarily Self-Exclude from accessing your online account with us, you can do so by contacting us via Live Chat or our toll-free phone number at 877-378-4544.
Can I reinstate before or after the Self-Exclusion period ends?
Your self-exclusion request is irrevocable for the time period you have selected, regardless of any change in your personal circumstances. Please remember it is your responsibility to refrain from the above activities for this time period. You will not be contacted when the time period of your self-exclusion has ended. Should you wish to reinstate your account after the time period is over, you will need to contact our Customer Support Team directly.
For help with a gambling problem, please call Connex at 1-866-531-2600 or Text CONNEX to 247247. Standard rates may apply. https://www.connexontario.ca/en-ca/.
For additional resources and responsible gaming information, please find information here: https://igamingontario.ca/en/player/responsible-gambling