How do I Self-Exclude?
We completely understand and fully support your decision to step back from gaming. Prioritizing your well-being is incredibly important, and taking a break is a responsible and courageous choice.
Below, you'll find clear steps on how to self-exclude from Bally Bet Sportsbook & Casino, along with the options available to you. Remember, you're never alone—we're here for you every step of the way.
How to Use Self-Exclusion for Responsible Gaming
Ontario patrons have two self-exclusion options:
- BetGuard Centralized Self-Exclusion – applies across all Ontario-regulated operators
- Bally Bet Self-Exclusion – applies to your Bally Bet account only
Option 1: BetGuard – Centralized Self-Exclusion (All Ontario Operators)
BetGuard is Ontario’s centralized self-exclusion program managed by iGaming Ontario (iGO).
BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure.
BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally Bet.
BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).
How to enroll in BetGuard
- Visit BetGuard.ca
- Create your BetGuard profile
- Confirm your identity
- Select your preferred exclusion period:
- 6 months
- 1 year
- 5 years
- custom term
- Complete the confirmation steps to finalize enrollment
Option 2: Bally Bet Self-Exclusion (Bally Bet Account Only)
If you would like to self-exclude from Bally Bet only, you may use the self-exclusion tools available within your account.
How to self-exclude through Bally Bet
- Log in to your account
- Click the Menu button (top right corner)
- Scroll to Play Responsibly
- Select Safer Gaming Tools
- Choose Self-Exclusion
- Select your preferred exclusion period:
- 6 months
- 1 year
- 5 years
- Review your selection and click Next
- Click Confirm
If you need assistance locating this feature or completing the steps, our team can help guide you.
Email: selfexclude@on.ballybet.ca
Please note: This option applies only to your Bally Bet account and does not automatically apply to other Ontario-regulated operators.
What Happens Once Self-Exclusion Is Active?
Once your exclusion is active:
- your account will be closed or suspended
- you will not be able to log in
- you will not be able to create new accounts during the selected term
- you will no longer receive marketing or promotional communications
If enrolled through BetGuard, the exclusion applies across all Ontario-regulated operators.
If enrolled through Bally Bet Self-Exclusion, the restriction applies only to Bally Bet.
How Long Does It Last?
Available exclusion periods include:
- 6 months
- 1 year
- 5 years
- custom term (BetGuard)
Please note: Self-exclusion remains in effect for the full selected term and cannot be canceled early.
What Happens to My Balance?
If you have remaining funds in your Bally Bet account, please contact Support for assistance with withdrawal options.
Eligible balances may be returned to your verified payment method or issued by check where applicable.
Need Additional Support?
BetGuard
- Website: BetGuard.ca
- Call: 1-833-776-7171 (toll-free)
ConnexOntario (24/7 Confidential Support)
- Website: ConnexOntario.ca
- Phone: 1-866-531-2600
Bally Bet Support
- Email: selfexclude@on.ballybet.ca
BetGuard
BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with Bally's. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)