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Technical

Troubleshooting

  • Game Loading Issues
  • How to Clear Cache and Cookies
  • How to Enable Pop-Ups
  • How do I add Bally Bet Sportsbook & Casino to my safe senders list?
  • How do I take a screenshot of my device?

Geolocation

  • Geolocation Plugin
  • Why can't I be located using my mobile device?
  • How do I disable Blocked Software on my computer, for the Geo-Location process?
  • Geolocation Troubleshooting: How to Fix Common Issues
  • What is Geo-Comply/Geo-Location?
  • Why do I need to be Geolocated?
  • Where can I access my account from?
  • I'm in Ontario but it is showing I am located outside of the region. What can I do?

Game Issues

  • My game is frozen. What should I do?
  • Why can’t I find a game on my device?
  • My game says “Session Expired”. What is this?

App Issues

  • I have a question about the BallyBet App
  • How do I clear Temporary Internet Files and Cookies in the App?
  • Why is my app asking for permissions?

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